Olaf Hermans, PhD

Olaf is an academic authority in the domain of relationship cognition: mapping and improving the relative position of internal and external actors in processes and organizations. Position pertains to how customers, employees and citizens answer the questions: “where do I stand?” and “where do we go from here?”. A clear and right answer to both questions was shown to be the key driver of optimal performance, value, organizational success and durable loyalty.

SiR Meta Intelligence USA – headquartered in Pennsylvania, develops and implements relational interaction strategies and protocols that enable actor activation, actor clustering, enhanced and sustained value capture and creation from actor commitments in any performance environment. SiR methods and technologies successfully apply to e.g. engagement and empowerment platforms, and customer service, marketing, branding, and public relations practices and processes.

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